Storm Copper Components, a leading manufacturer of copper electrical connectors, became ISO 9001-2008 certified on January 4, 2010. This achievement is the culmination of a yearlong quality improvement process that began with the deployment of stronger management-system policies and procedures at Storm’s manufacturing center in eastern Tennessee.
Throughout the International Standardization Organization (ISO) compliance process, Storm [...]
You are most likely to come into contact with Jessica if you’ve got an item to return under Storm’s no hassle return policy. Should that become necessary, you can be confident that the task will be done properly. Her job is to guide customers through the return process and make sure all items on an order are detailed and refunded or exchanged properly. And most importantly, she is tasked to make sure that every customer is as pleased with the way their Storm Copper order was handled as they are with the products they purchased. “My greatest reward is when I hear that a customer has said I treated them with respect and solved their problems properly,” she said.
“When I started here, it took me about four months to get through a day without thinking my hair was on fire. I knew people and customer service from top to bottom, but I’d never been involved in a manufacturing environment. This job opened up a whole new world to me,” she explained.
A perfect day for her would involve non-stop action that culminates in all the Internet and phone orders getting down to the shop by the 2 p.m. deadline, shipped out on time and the shop crew not having to work late. At Storm Copper, orders that come in by 2 p.m. are shipped out the same day, and sometimes that presents challenges. Dana’s responsibilities include managing the order flow to the shop, making sure items that are low get restocked and keeping Storm customers happy.
Jon loves his job at Storm and brings that youthful zeal to customer problems he encounters daily. “I’ll bend over backwards and do whatever it takes to make a customer happy. If a customer calls at 4:30 and need an order rushed out that day, I’ll make sure we have the metal and run down to the shop to make sure it gets cut. If the crew downstairs is too busy, I’ll cut it myself, package it up and take care of the priority shipping. That’s just the way I am,” he added.
A native Tennessean, Audrea comes by her curiosity about metal and familiarity with metal projects somewhat naturally, due to her husband’s hobbies and handiwork. When it comes to questions about diamond plate and automotive applications, Audrea can draw upon her experience watching her husband fabricate pieces out of diamond plate for different off road vehicles as well as show cars.
YAHOO! Merchant gives the Storm Copper Store a five-star – EXCELLENT customer review.
In the world of business you don’t get to the top by hoping something good will happen. It takes hard work, dedication and a lot of faithful employees that represent their company well. Storm Copper is proud of their employees, and share [...]
