Storm Currents News-Blog

By Frank Ross
There is a time-worn axiom in the nautical world, “The ship that never goes aground never leaves port.”

That may be comforting to captains at the helm of industry as well, but the critical issue on land or sea is what you do once you realize that you’ve buried the bow into an immovable object. Some obstinate types are prone to apply more throttle in an attempt to bulldoze through and continue upon the intended path, not a great deal unlike the phrase made famous by Admiral David Glasgow Farragut; “Damn the torpedoes, full speed ahead!” While that may make for a colorful Naval career if the battle is won, it’s the astute captain that takes immediate and appropriate action to correct the course and restore any damage as quickly as possible.

That’s one of the things I like most about working with Storm Copper Components. They’re not perfect, although they spend a great deal of time and money toward that goal, by putting quality control and customer service standards under the microscope on a daily basis. When something goes wrong with an order, they make it right quickly and don’t spare the horses. And if their error has negatively impacted a customer’s production schedule, overnight red label shipping is always an option.

Recently a customer in Iowa sent an email, following receipt of their order, to explain their problem.

Good afternoon, Thanks for very prompt shipping of my order from Storm Copper Components. Appreciated. Unfortunately, what I received is a bit different from what I ordered. I ordered two (2) 8 oz. tubes of NO-OX-ID A-Special (item 10202), and the packing list shows two (2), but I only received one of the tubes (along with one (1) 8 oz. tin of the same product, as ordered).

Storm Copper Components Sales Manager, Charlene Miller, responded immediately, offering a credit on the item or UPS Red shipment if it was time critical for a project. His reaction is typical of Storm Copper Components customers across the board.

Charlene, Thanks for the fast response. I understand mistakes happen – it’s how a business responds that tells much about a business. I’m positively impressed with your organization. Shipping the “missing” tube using the lowest cost shipping method is fine with me. I do not need the 2nd tube right away. Thanks, J. Woestman

If you are looking for metal products, and more importantly, a company that is quick to admit a mistake and make sure that a customer’s needs are met, consider Storm Copper Components. Their bow doesn’t get buried in the sand often, but you can be sure of one thing; the helm is manned by a crew that understands “all back-full”.

If you’re in the market for No-Ox-Id A Tube Special use this link . I can assure you they’ll treat you right!